What payment method does slecenter.com accept?
We currently only accept payment via PayPal(including credit card).
If you do not have a PayPal account You can pay with your credit card directly without creating PayPal account during checkout by following steps below:
After you confirmed your order you will be prompted to PayPal login page. Don’t tried to login PayPal account, you will then be able to enter your credit card information on the left of the original PayPal checkout page to complete your payment.
Do you deliver to XXX country?
We currently only accept orders from US & Canada.
How long does it take for my order to arrive?
After receiving payment, it will take us 1-2 business days to process your purchase. Once we have shipped it out, we’ll send you an email notification of your order status. Normally, delivery takes between 1-2 weeks.
What does the order status mean?
There are three types of order status:
PENDING: We are still expecting your payment for your order or your payment has not been cleared yet if you paid us eCheck
PROCESSING: We have already confirmed the payment and your order is in the process of packaging and shipping. It will be shipped shortly
COMPLETED: We have already shipped your package out
CANCELED: We have refunded you your payment
When do you normally send the shipping notification email?
We send your shipment notification / completed email 1-2 business days after payment has been received. If you have not received your email by then, firstly, please check your email’s spam folder – some email providers may redirect our notification mails to the spam folder. Should this be otherwise, please contact us with the issue at http://slecenter.com/contact-us/
Do I have to pay custom import duty?
We will not be responsible for the custom duties or any other handling fees incurred by third parties.
Do you provide faster options of shipping?
Yes, If you happen to live within the Great Toronto area, you can contact our customer service by phone and place the same day delivery service. (Availability may vary)
Do you provide shipment tracking?
Yes,We provide tracking number for all shipments. This will let you track the location of your purchase.
When will I receive my tracking number?
We will send your tracking number after your orders are processed and shipped out. The shipment notification email will include a tracking number. Head to our Page Tracker page the track your package.
What are the registered membership benefits?
Join our membership is free and you will receive our special discount coupon occasionally.
It has been 14 days, and I haven’t received my order yet. What can I do?
If you have not yet receive your order in 14 days after we’ve updated your status to complete, please immediately contact SLE Center at http://slecenter.com/contact-us/
What is the return policy?
We take pride in our products, and should you have any queries, we encourage you to contact us for details prior to purchase. We do not accept returns if you simply do not like the item you ordered. However we do accept return for items damaged during shipment. We will either refund you or send you the replacement after we receive the returned damaged item. For more information please contact SLE Center at http://slecenter.com/contact-us/
Can’t find the answer?
If you can’t find the answer to your question on this page, please feel free to contact us at http://slecenter.com/contact-us/ for more information.