Terms & Conditions of Sale and Standard Limited Warranty

Standard Limited Warranty Information

What is covered and for how long?  

The warranty period commences upon the date of purchase by the first consumer purchaser and continuing for the following specified period of time after that date: 

Device:                                   3 Years 

Battery(ies)*:                        No Covered  

Other Accessories*:             3 Years

*If applicable.

The manufacturer’s limited warranty for defects to your SLE device is valid for 3 years from the date of purchase, with the original bill of sale. There are some exceptions, such as Lightly Loved devices as well as rust or corrosion damage to the device. The manufacturer’s limited warranty does not cover defects or damage caused by: improper storage; unauthorized modification; neglect; accidents; misuse; alteration; abuse; improper installation; abnormal operating conditions; lost or stolen; events outside of human control (such as natural disasters).

It is the product owner’s responsibility to keep the socket and plug greased up and in dust and rust free condition.

 

Returns & Exchanges Policy

Items can be returned/exchanged up to 30 days. Your original receipt must accompany your returned items(s) to process your refund. All returned/exchanged items must be in their original state, with all tickets attached and deemed by the SLE Center to be unworn/undamaged before they can be accepted for a refund.

The refund amount will be applied to the original tender. If PayPal was used, and the item is being returned via post, your Paypal account will be credited for the return amount once SLE Center receives the item.

FAQs

Payment Methods

What payment method does slecenter.com accept?

We currently only accept payment via PayPal(including credit card).

If you do not have a PayPal account You can pay with your credit card directly without creating PayPal account during checkout by following steps below:

After you confirmed your order you will be prompted to PayPal login page. Don’t tried to login PayPal account, you will then be able to enter your credit card information on the left of the original PayPal checkout page to complete your payment.

 

Shipping

Do you deliver to XXX country?

We currently only accept orders from US & Canada.

How long does it take for my order to arrive?

After receiving payment, it will take us 1-2 business days to process your purchase. Once we have shipped it out, we’ll send you an email notification of your order status. Normally, delivery takes between 1-2 weeks.

What does the order status mean?

There are three types of order status:

PENDING: We are still expecting your payment for your order or your payment has not been cleared yet if you paid us eCheck

PROCESSING: We have already confirmed the payment and your order is in the process of packaging and shipping. It will be shipped shortly

COMPLETED: We have already shipped your package out

CANCELED: We have refunded you your payment

When do you normally send the shipping notification email?

We send your shipment notification / completed email 1-2 business days after payment has been received. If you have not received your email by then, firstly, please check your email’s spam folder – some email providers may redirect our notification mails to the spam folder. Should this be otherwise, please contact us with the issue at http://slecenter.com/contact-us/

Do I have to pay custom import duty?

We will not be responsible for the custom duties or any other handling fees incurred by third parties.

 

Shipping Alternatives

Do you provide faster options of shipping?

Yes, If you happen to live within the Great Toronto area, you can contact our customer service by phone and place the same day delivery service. (Availability may vary)

 

Tracking

Do you provide shipment tracking?

Yes,We provide tracking number for all shipments. This will let you track the location of your purchase.

When will I receive my tracking number?

We will send your tracking number after your orders are processed and shipped out. The shipment notification email will include a tracking number. Head to our Page Tracker page the track your package.

 

Miscellaneous

What are the registered membership benefits?

Join our membership is free and you will receive our special discount coupon occasionally.

It has been 14 days, and I haven’t received my order yet. What can I do?

If you have not yet receive your order in 14 days after we’ve updated your status to complete, please immediately contact SLE Center at http://slecenter.com/contact-us/

What is the return policy?

We take pride in our products, and should you have any queries, we encourage you to contact us for details prior to purchase. We do not accept returns if you simply do not like the item you ordered. However we do accept return for items damaged during shipment. We will either refund you or send you the replacement after we receive the returned damaged item. For more information please contact SLE Center at http://slecenter.com/contact-us/

 

Can’t find the answer?

If you can’t find the answer to your question on this page, please feel free to contact us at http://slecenter.com/contact-us/ for more information.